Legal notice
DISTANCE SALE AGREEMENT
ARTICLE 1 - SUBJECT MATTER OF THE AGREEMENT AND PARTIES
- This agreement pertains to the sale of products and services and the delivery of products to the delivery address by the Consumer, whose details are provided below, through the website www.papisserie.com; (hereinafter referred to as the WEBSITE) operated by the Seller, and the delivery of the products to the delivery address, in accordance with the provisions of Law No. 6502 on the Protection of Consumers and the Regulation on the Implementation Principles and Procedures of Distance Contracts.
- The consumer acknowledges and declares that they are aware of the basic characteristics of the goods or services subject to sale, the sales price, the payment method, the delivery conditions, and all preliminary information regarding the goods or services subject to sale, as well as their "right of withdrawal," that they have confirmed this preliminary information electronically, and that they have subsequently ordered the goods or services in accordance with the provisions of this agreement.The preliminary information and invoice on the payment page of the www.papisserie.com website are integral parts of this agreement.
- SELLER INFORMATION
Name: EPA GRAPHIC DESIGN DIGITAL PRINTING AND SUPPORT SERVICES TRADE LIMITED COMPANY
Address: Göktürk Merkez Mah. Tan Sokak Mesa Kemerburgaz Evleri Lav. 3/5 Eyüpsultan Istanbul
Phone: 536 2290427
Fax:
Email: papisserieistanbul@gmail.com
Customer Service:
- CONSUMER INFORMATION
Name / Title:
ARTICLE 2 – DATE OF THE AGREEMENT
2.1. This agreement was concluded by the parties on the date …………… when the Consumer completed their order on the WEBSITE, and a copy of the agreement was sent to the CONSUMER's email address.
ARTICLE 3 - PRODUCT SUBJECT TO THE AGREEMENT
3.1. The details of the product ordered by the Consumer, the total sales amount including taxes, and the quantity information are specified below. All products listed in the table below are hereinafter referred to as the "Product."
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Product |
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ARTICLE 4 - DELIVERY OF PRODUCTS
4.1. The product shall be delivered to the delivery address specified by the Consumer on the WEBSITE or to the person/entity at the address indicated, packaged and intact with its invoice, within a maximum of 30 days.
In cases where it becomes impossible to fulfill the order for goods or services, the seller shall notify the consumer in writing or via the Consumer's data storage device within three days of becoming aware of this situation and shall refund all payments collected, including delivery costs, if any, within a maximum of fourteen (14) days from the date of notification. The unavailability of the product in stock shall not be considered as the fulfillment of the product becoming impossible.
4.2. If the Product is to be delivered to a person/entity other than the Consumer, the SELLER shall not be held responsible if the person/entity to whom the Product is to be delivered refuses to accept the delivery.
4.3. The Consumer is responsible for inspecting the Product upon delivery and, if they notice any issues arising from shipping, for refusing to accept the Product and having the shipping company representative prepare a report. Otherwise, the Seller will not accept liability.
ARTICLE 5 - PAYMENT METHOD
5.1. Since installment sales are only made with credit cards belonging to Banks, the Consumer hereby accepts, declares, and undertakes that they will separately confirm the relevant interest rates and information regarding default interest from their bank, and that the provisions regarding interest and default interest will be applied within the scope of the credit card agreement between the Bank and the Consumer, in accordance with the provisions of the legislation in force. Installment/deferred payment options provided by institutions such as banks and financial institutions that issue credit cards, installment cards, etc., constitute a credit and/or installment payment option provided directly by the aforementioned institution; within this framework, Product sales for which the Seller has collected the full price are not considered installment sales for the parties to this Agreement, but rather cash sales. The Seller's legal rights in cases legally considered installment sales (including the rights to terminate the contract and/or demand payment of the entire remaining debt with default interest in the event of non-payment of any installment) are valid and reserved. In the event of default by the Consumer, a default interest rate of 5% per month shall apply.
ARTICLE 6 - GENERAL PROVISIONS
6.1. The Consumer acknowledges that they have read and understood the preliminary information regarding the basic characteristics of the products displayed on the WEBSITE, the sales price, the payment method, and delivery, and that they have provided the necessary confirmation for the sale in the electronic environment.
6.2. By confirming this contract electronically, the Consumer confirms that they have correctly and completely obtained the address, basic characteristics of the ordered products, prices of the products including taxes, payment and delivery information, and information regarding the right of withdrawal, which the Seller is required to provide to the Consumer prior to the conclusion of distance contracts.
6.3. The Seller is responsible for delivering the product subject to the contract in a sound and complete condition, in accordance with the qualities specified in the order, and with any warranty documents and user manuals, if applicable.
6.4. The Seller may supply the Consumer with a different product of equal quality and price before the performance obligation arising from the contract expires.
6.5. If it becomes impossible to fulfill the product or service subject to the order, and the Seller cannot fulfill its obligations under the contract, it shall notify the Consumer of this situation before the performance obligation arising from the contract expires and may supply the Consumer with a different product of equal quality and price.
6.6. Delivery of the product subject to the contract is conditional upon the signed copy of this contract being sent to the Seller electronically and the price being paid by the Consumer using their preferred payment method. If, for any reason, the product price is not paid or is canceled in the bank records, the Seller shall be deemed to be released from the obligation to deliver the product.
6.7. If, for any reason after the delivery of the product, the Bank/financial institution to which the credit card used for the transaction belongs does not pay the Product price to the Seller, the Product shall be returned to the Seller by the Consumer within 3 days at the latest, with all expenses borne by the Consumer. The Seller's contractual and legal rights, including the right to pursue the product price, are reserved in all cases.
6.8. In cases where it becomes impossible to fulfill the goods or services subject to the order, the Seller shall notify the Consumer in writing or via a durable medium within three days of becoming aware of this situation and shall refund all payments collected, including delivery costs if applicable, within a maximum of fourteen (14) days from the date of notification. The unavailability of the product in stock shall not be considered as the impossibility of fulfilling the product obligation.
ARTICLE 7 - PRODUCT DELIVERY PROCESSES
7.1. The product shall be delivered to the delivery address specified by the Consumer on the WEBSITE or to the person/entity at the address indicated, packaged and intact with its invoice, within 30 days at the latest.
In cases where it becomes impossible to fulfill the order for goods or services, the seller shall notify the consumer in writing or via the Consumer's data storage device within three days of becoming aware of this situation and shall refund all payments collected, including delivery costs, if any, within a maximum of fourteen (14) days from the date of notification. The unavailability of the goods in stock shall not be considered as making the fulfillment of the goods impossible.
7.2. If the product is to be delivered to a person/entity other than the consumer, the seller shall not be held responsible if the person/entity to whom the product is to be delivered refuses to accept the delivery.
7.3. The consumer is responsible for inspecting the product upon delivery and, if they notice any shipping-related issues with the product, for refusing to accept it and having the shipping company representative draw up a report. Otherwise, the seller will not accept liability.
8- RIGHT OF WITHDRAWAL
In accordance with the relevant provisions of the Consumer Protection Law No. 6502 and the Remote Contracts Regulation;
8.1 The Consumer has the right to withdraw from distance contracts relating to the sale of goods within 14 (fourteen) days from the date of delivery of the goods, without giving any reason and without paying any penalty. However, the Consumer may also exercise their right of withdrawal during the period from the conclusion of this Contract until the delivery of the goods. It is sufficient for the notification of the exercise of the right of withdrawal to be made in writing or via a durable medium to the seller or supplier within this period. In order for our customers to exercise their right of withdrawal, they must fill out the return form sent to them with the product and deliver the product to the CARRIER company together with the return form. In determining the withdrawal period;
a) For goods that are the subject of a single order but are delivered separately, the day the Consumer or a third party designated by the Consumer receives the last item,
b) For goods consisting of multiple parts, the day the Consumer or a third party designated by the Consumer receives the last part,
c) In contracts where the goods are delivered regularly over a specific period, the day the Consumer or a third party designated by the Consumer receives the first item is taken as the basis.
8.2. The Consumer's right of withdrawal;
a) Goods prepared according to the Consumer's requests or personal needs,
b) The delivery of goods that are perishable or may expire,
c) Goods whose protective elements such as packaging, tape, seal, or package have been opened after delivery; goods whose return is not suitable for health and hygiene reasons,
d) Goods that have been mixed with other products after delivery and cannot be separated due to their nature,
e) Books, digital content, and computer consumables provided in a physical medium, if the protective elements such as packaging, tape, seal, or package have been opened after delivery,
f) Periodicals such as newspapers and magazines, except those provided under a subscription agreement,
g) Services that must be performed on a specific date or during a specific period, such as accommodation, goods transportation, car rental, food and beverage supply, and the use of leisure or recreation time,
h) Services performed immediately in an electronic environment or intangible goods delivered immediately to the consumer,
i) Services whose performance has commenced with the consumer's consent before the withdrawal period expires, and
j) Contracts relating to goods or services whose price fluctuates based on financial market fluctuations and is not under the control of the Seller or provider.
8.3- If the Consumer exercises their right of withdrawal, the Seller or provider is obligated to refund the total amount received and return any valuable documents or similar items that place the Consumer under debt to the Consumer within 14 (fourteen) days from the date the withdrawal notice is received, without imposing any costs on the Consumer.
8.4- The Consumer shall not be liable for any changes or deterioration that occur if the goods are used in accordance with their operation, technical specifications, and instructions for use during the withdrawal period.
8.5- Unless the Seller offers to take back the goods themselves, the Consumer must return the goods to the Seller within 10 (ten) days from the date they notify the Seller of their withdrawal.
8.6- As stated in Article 15, Paragraph 1, Item a of the Distance Contracts Regulation, Consumers do not have the right of withdrawal for products prepared specifically for them.
8.7- Orders with the "Shipped" status cannot be canceled during the shipping delivery phase.
8.8- For orders with the "Shipped" status, our Customers must return the shipment to the shipping company without opening the product's box. The provisions of Article 8.1 remain reserved.
The company to which the cancellation notice will be submitted:
Name: EPA GRAPHIC DESIGN DIGITAL PRINTING AND SUPPORT SERVICES TRADING LIMITED COMPANY Address: GökTürk Merkez Mah. Tan Sok. Mesa Kemerburgaz Evleri Lav. 3/5 Eyüpsultan Istanbul
Phone: 536 2290427
Fax:
Email:papisserieistanbul@gmail.com
Customer Service:
ARTICLE 9 - EVIDENCE AGREEMENT AND COMPETENT COURT
9.1. In the resolution of any disputes arising from this Agreement and/or its implementation, the Seller's records (including magnetic media records such as computer and voice recordings) shall constitute conclusive evidence; Consumer Arbitration Committees shall have jurisdiction up to the value announced by the Ministry of Industry and Trade, and in cases exceeding this value, the Consumer Courts and Enforcement Directorates in the place of residence of the consumer and the seller shall have jurisdiction.
9.2. The Consumer declares, accepts, and undertakes that they have read all the terms and explanations written in this Agreement and the order form that forms an integral part thereof, that they have received and reviewed the terms of sale and all other preliminary information, and that they accept all of them.